Telephone support
Professional handling of incoming calls, client contact and follow-up tailored to your operations.
Outsource business processes with a smile. We take over your accessibility.
Looking to outsource your customer service, administration and back-office activities to a specialised partner? Connect Inn takes these time-consuming processes off your hands. This allows you to focus fully on your growth and core activities, while we provide efficient, high-quality support.
- We handle incoming calls, questions and requests as a professional extension of your organisation
- From planning to follow-up, we ensure smooth and efficient coordination of your appointments
- No commercial opportunity is lost thanks to structured and proactive follow-up
- Every contact moment is managed professionally to strengthen client satisfaction, loyalty and trust
A contact center that works for your business. From first call to complete solutions.
Whether you need temporary extra support or want to strengthen your existing helpdesk, Connect Inn makes sure your clients always get the service they deserve.
Your clients want to be helped today.
A busy diary, clients who keep calling and messages piling up: before you know it, it's costing you trust, reviews and revenue. Connect Inn absorbs that pressure as an extra pair of hands within your business.
- No missed calls or client contact during peak periods
- Email, chat and inbox followed up the same day
- Your reputation protected against slow responses and negative reviews
Bloom Studio
13:42Bloom Studio
Appointments & questions
Hey! Can I still book an appointment this week? 😊
13:34
Hey Maria! Sure, Thursday at 2pm still works. Does that suit you?
13:35
Yes!! Perfect. Could I also bring someone along? 🙏
13:36
Of course, I'll add you both to the schedule.
13:37
Your appointment is confirmed. See you Thursday!
13:38
Great, thanks! Looking forward to it 😄
13:39
Type a message...
Digital communication
Your clients want a quick answer on every channel. We make sure no message, chat or WhatsApp goes unanswered.
Back-office & administration
Agenda management, file processing, CRM updates and operational follow-up. So your team focuses on what really matters.
Never keep clients waiting again?
Book an appointmentDo you have a question about customer service?
From telephone reception to complete custom customer service: see how we can help you.
Client contact in numbers
Trust is built...
every single day.
Every contact moment is a chance to earn or lose trust. We make sure your clients always experience the former.
7 seconds. That's how long it takes a client to form a first impression.
Every query reaches the right person.
Via 4 contact routes, every incoming query reaches your client through the same calm, professional flow.
Available when your organisation needs it.
During peak periods, evenings or weekends, we step in without your operations feeling chaotic. The experience for your client stays calm, fast and professional.
One clear approach for your business.
Flexible Support, Dedicated Team or Full Customer Care. With 3 packages, you choose what brings calm to your business.
Always in follow-up.
Not just answering, but genuinely following through. From first query to neat resolution, we maintain 1 clear line in pace, context and tone so your clients never feel their question is left hanging.
Professional client contact, without the fixed costs of an in-house team.
Grow without your client contact falling behind: our team steps in at your pace, in your style.
Offshoring from Tangier, with one brand experience for your clients.
From Tangier, our team works in Dutch, French, English and Arabic, so communication stays clear and your clients always experience the same professional tone.
Your tone, our languageDaily alignment
Multilingual service builds trust
Less friction, more loyalty and a customer feeling that stays positive faster.
Positive customer feeling98%
75%
More likely to repurchase
Clients are more likely to buy again when customer care happens in their own language.
Source: CSA Research, 7 July 2020
Packages that grow with your organisation.
Flexible Support
1
Extra support when your volume varies.
Useful when you want to quickly scale up during campaigns, illness, seasonal peaks or periods when your accessibility temporarily needs more attention.
- Phone, email or chat
- Flexible scaling up and down
- Quick start without heavy setup
- Cost-efficient with varying volumes
You keep flexibility in your planning, without having to build a fixed structure straight away.
Sarah, owner of an online shop
1
During a promotion, Sarah suddenly receives many more questions about deliveries and returns. Connect Inn temporarily handles the phone and inbox, so her clients get a quick response and Sarah doesn't have to choose between service and her daily operations.
For online shops, quick responses to delivery questions, return requests and order follow-up are decisive for client satisfaction and reviews. That's exactly where extra customer service makes the difference.
Dedicated Team
2
A team that learns your operations and brand tone.
Strong when client contact becomes structural and you want to keep the same people, agreements and tone across multiple channels.
- Fixed team with product knowledge
- Personal client follow-up
- Multichannel support
- Scalable with your growth
Your clients feel more continuity, while your internal team has to juggle less.
Thomas, owner of a medical practice
2
At Thomas, appointments, questions and follow-ups come back every day. A fixed Connect Inn team learns his tone, schedule and way of working, so patients are helped in a familiar way and Thomas keeps more peace of mind in his planning.
In a medical practice, every contact moment counts. A quick response, clear appointments and a familiar approach give patients the feeling of being in good hands.
Full Customer Care
3
Client contact and back-office professionally managed together.
For organisations that want to organise their service as a growth driver, with clear agreements, daily follow-up and reporting.
- A central point of contact
- Client and back-office support
- Daily follow-up and reporting
- Multilingual support possible
You build a service experience that can grow with your organisation.
Nina, manager at a growing company
3
Nina wants client contact, administration and reporting to run professionally. Connect Inn handles the complete flow, so every question stays visible, every appointment is clear and her service feels like a professional whole.
Growing companies that professionally outsource their customer service gain time and peace of mind. With daily follow-up, clear reporting and a fixed point of contact, service becomes an asset, not a burden.
Not sure between flexible support or a fixed team? In a short conversation, we align the package to your volume, opening hours and the service experience your clients should feel.
From first conversation to go-live, without hassle.
We don't make your client contact more complicated. We first map your operations, fix the agreements and only start when the flow feels right.
Step 1
We get to know your business
We listen first. Where does it get stuck, when is it busy, what do your clients expect? That's how we start with an honest picture of what your customer service looks like today.
Introduction
First understand how your operations run today.
From first conversation to go-live, without hassle.
We don't make your client contact more complicated. We first map your operations, fix the agreements and only start when the flow feels right.
Step 1
We get to know your business
We listen first. Where does it get stuck, when is it busy, what do your clients expect? That's how we start with an honest picture of what your customer service looks like today.
Introduction
First understand how your operations run today.